When Are Planes Going to Fly Backwards??

October 22, 2006 at 4:58 am 1 comment

There must be a disconnect between check-in staff and the pilots………on three occasions I have asked and had confirmation of a forward aisle seat and on each occasion the closed I’ve come to the front is when I get on the plane.

Today’s experience was with Lufthansa. At check-in at San Francisco I repeated my request and was given two tickets, both with Aisle Seats, 32H to Munich and 24C from Munich Paris. The SFO-CDG leg was acceptable…somewhere in the middle…..but……….24C on Lufthansa from Munich to Paris means down the back….the very, very back. Indeed the last row……..go figure.

When finally Boeing or Airbus are able to fly backwards (by design) then I’m set. Until then…..I will continue to wait for the day I can fly with One World again.

Star Alliance must be the most disjointed ‘alliance’ I have had to deal with. They don’t have a concept for profiles for travelers – even for premium frequent flyers, nor do they have any understanding of simplifying the travel process. Take a look at One World……..it works and makes traveling more enjoyable.

I hope that the (not so) good people from Star Alliance read this……….even better they may one day return emails to their customer service teams.

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Entry filed under: Planes and Automobiles.

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1 Comment Add your own

  • 1. asphaire  |  October 22, 2006 at 5:44 pm

    better yet… let them read it!! These are the kind of things big companies should take note of when drawing up their business strategies. when customer experience goes down, that’s about as close to the end as you can get…

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